The product
A conversational assistant embedded in your web application. Three ways to help, and a follow-up of what your users accomplish.
What the user sees
A discreet dot at the bottom right of your application. They open it and type what they want to do. The assistant answers in your application’s language and acts inside your interface, without covering it.
Guide
The assistant highlights the element to activate, step by step, or performs the action on the user’s behalf when you allow it. The user stays on their page, in your interface.
Take
“I want to change my address”: the assistant takes the user straight to the right screen, even several pages away, stopping at every useful step.
Answer
Questions are answered only from your site’s content, with the source shown. Without a reliable answer, the assistant says so: “I don’t have that information here”. Unanswered questions are reported to you so you can enrich your content.
Follow-up of changes
When your application changes, a new preparation brings the assistant up to date. Nothing to rewrite on your side. Your journeys are checked every day (from the Standard plan); if one breaks, you are warned the same day in the console.
Completion metrics
Completion rate per flow, drop-off per step, unresolved requests. You see where users get stuck, with no extra analytics tool.
Languages and voice
French and English, in your application’s language. One female voice per language; read-aloud can be enabled by the user.
On which devices
NAVAGE works in the browser on any device: computer, tablet, phone. Native mobile apps are on the roadmap.
Setup
One line to add, once; no custom development. Details on the Integration page.
What NAVAGE does not do
- It takes no screenshots.
- It invents no action and no button.
- It does not answer without a source.
- It makes you write no scenario.
- It is neither a product-tour editor, nor a browser extension, nor a general-purpose chatbot.
- It uses only what is needed: the request, the language and the current flow.