Digital adoption platform: the NAVAGE approach

What a DAP is expected to do

• Guide the user step by step through a flow: account opening, online request, first setup.
• Onboard a new user without training or documentation to read.
• Answer questions when they arise, inside the application.
• Measure adoption: completed flows, abandoned steps, unanswered requests.

How most DAPs get there

With product tours, tooltips, checklists and walkthroughs, hand-written in an editor and laid over the interface. Every modified screen breaks the tour; someone rewrites it.

More recently, with an AI agent that reads the screen and improvises the next step. Quick to deploy, impossible to guarantee: the agent may describe a button that does not exist.

What NAVAGE does differently

• No tour to write: we prepare the assistant on your application, you validate what it can do, and you are warned when it changes.
• No improvisation: the assistant only offers what actually exists. A missing flow is refused, not invented.
• No screen reading: the assistant does not see your users’ interface.
• A conversational assistant rather than a visual overlay: the user says what they want to do, the assistant highlights, performs or takes them there.
• Answers drawn from your content, with the source, or an admission that it does not have the information.
• Built-in completion metrics: what is finished, what blocks, what remains unanswered.

Who it is for

Applications where a guidance mistake is expensive: public services, banks, insurers, e-health, then SaaS. Where “roughly right” is not acceptable.

What NAVAGE does not do

• It does not read your users’ screen.
• It invents no action and no button.
• It does not answer without a source.
• It makes you write no scenario.
• It is neither a product-tour editor, nor a browser extension, nor a general-purpose chatbot.
• It uses only what is needed: the request, the language and the current flow.