Security and data

What the assistant receives

• The user’s typed request.
• The page the user is on and the step of the current flow.
• From the page, the landmarks needed to navigate, without the full address, tokens or long identifiers.

What the assistant does not receive

• No screenshots: the content of the user’s screen is not sent.
• The values typed into your application’s fields.
• Your application’s data, except what you choose to tell it (for example: signed in or not).

Flow mode

In Flow mode, chosen by the user, the assistant presents the task step by step in a NAVAGE screen, over your application. The information entered in this screen stays in the user’s browser and is copied into your application’s form, which receives it when the form is sent. NAVAGE sends it neither to its servers nor to the artificial intelligence model provider. Sending only happens when the user clicks the send button, after a summary.

The language model

With the Standard, Premium and Enterprise plans, you can use your own artificial intelligence provider.

The text of a request the assistant cannot handle on its own is sent to the language-model provider set for your application, after masking of contact details and numbers. With the Enterprise plan, that provider can also be European, or none at all.

What is kept

• What is needed to guide and measure: the current flow, the language, the requests and how they were resolved.
• No form entries, passwords, documents or screen content.
• Requests written to the assistant are kept for 30 days at most, after automatic masking of e-mail addresses, phone numbers and identifiers. On request, they are not kept.

Data hosting

NAVAGE does not store your customers’ business data or your own. It keeps usage information: the journeys your users complete on your sites, web applications or SaaS, and how they were resolved. This information is hosted at OVHcloud on infrastructure managed by NAVAGE. NAVAGE sells no data.

Your rights and your users’ rights

Access, rectification, erasure, objection: contact@navage.ai. Details in the privacy policy.